technical support
Subheading
Heading
Hardware& software
Q1: Daily maintenance of the guide rail module.
A: The rail module is a precision instrument, and it should be ensured that the module is not impacted by external forces and no dirt adheres to the rail module. Do not sprinkle resin on the screw rod or inside the motor, which may cause the motor to jam. If you spill resin on the screw rod or guide rail, please wipe it clean as soon as possible, and maintain the entire screw rod and guide rail part once.Maintenance method: prepare a small amount of grease (guide screw grease, do not use edible oil), first wipe the grease of the screw and guide repeatedly, and then apply new grease, click on the screen ↑↓ 50, so that the grease can fully lubricate the screw rod and the guide rail.
Q2: Daily maintenance of vat.
A: Wipe clean the vat before each use, wipe the FEP film clean, and then pour the resin.
Q3: The import format of the software.
A: The software can import .STL, OBJ, 3mf, and nmk formats. The nmk format is novamaker's own file format, which can only be saved and read by novamaker.If your model file is in another format, please convert the format yourself, preferably to .STL.
Q4: Software update and software feedback
A: According to the current frequency, the software update will be updated every January, mainly to solve the existing BUG of the software and optimize the software functions, as well as the development of new software functions.If you have feedback on software bugs or software function suggestions, please send an email to support@nova3dp.com. If it is a bug feedback, please attach the log file (location of log file: C:users/admin.../logs file in novamaker) folder).If it is a software feature suggestion, please describe this suggestion in as much detail as possible. It is recommended to give 250ml resin once it is adopted
Printing
Share information about your shipping rates, return policy or contact information.
Materials
4K Screen
Q1: After replacing the screen, click to check screen, the screen does not display screen test 10s.
A: Try to install the LCD screen several times. The most likely reason is that the screen cable is not installed properly.
Q2: Only 1-2 areas on the LCD screen are transparent or flickering.
A: This kind of problem is that the screen IC is damaged, which is within the scope of the screen warranty. You can directly ask the salesperson to reissue it (take a video of the screen test and send it to the salesperson).
Q3: When checking the screen, there are black spots (black spots) on the screen.
A: This problem is liquid leakage from the LCD screen. When printing the model, there will be no ultraviolet light at the black spots, and holes will appear on the model, and the screen needs to be replaced. (If there are few black dots or the black dots are not in the main printing area, you don't need to change the screen, just avoid the black dots when placing the model.)
Q1: Daily maintenance of the guide rail module.
A: The rail module is a precision instrument, and it should be ensured that the module is not impacted by external forces and no dirt adheres to the rail module. Do not sprinkle resin on the screw rod or inside the motor, which may cause the motor to jam. If you spill resin on the screw rod or guide rail, please wipe it clean as soon as possible, and maintain the entire screw rod and guide rail part once.Maintenance method: prepare a small amount of grease (guide screw grease, do not use edible oil), first wipe the grease of the screw and guide repeatedly, and then apply new grease, click on the screen ↑↓ 50, so that the grease can fully lubricate the screw rod and the guide rail.
Q2: Daily maintenance of vat.
A: Wipe clean the vat before each use, wipe the FEP film clean, and then pour the resin.
Q3: The import format of the software.
A: The software can import .STL, OBJ, 3mf, and nmk formats. The nmk format is novamaker's own file format, which can only be saved and read by novamaker.If your model file is in another format, please convert the format yourself, preferably to .STL.
Q4: Software update and software feedback
A: According to the current frequency, the software update will be updated every January, mainly to solve the existing BUG of the software and optimize the software functions, as well as the development of new software functions.If you have feedback on software bugs or software function suggestions, please send an email to support@nova3dp.com. If it is a bug feedback, please attach the log file (location of log file: C:users/admin.../logs file in novamaker) folder).If it is a software feature suggestion, please describe this suggestion in as much detail as possible. It is recommended to give 250ml resin once it is adopted
Share information about your shipping rates, return policy or contact information.
Q1: After replacing the screen, click to check screen, the screen does not display screen test 10s.
A: Try to install the LCD screen several times. The most likely reason is that the screen cable is not installed properly.
Q2: Only 1-2 areas on the LCD screen are transparent or flickering.
A: This kind of problem is that the screen IC is damaged, which is within the scope of the screen warranty. You can directly ask the salesperson to reissue it (take a video of the screen test and send it to the salesperson).
Q3: When checking the screen, there are black spots (black spots) on the screen.
A: This problem is liquid leakage from the LCD screen. When printing the model, there will be no ultraviolet light at the black spots, and holes will appear on the model, and the screen needs to be replaced. (If there are few black dots or the black dots are not in the main printing area, you don't need to change the screen, just avoid the black dots when placing the model.)
technical video support
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whale2 Unboxing Video
Whale2 Leveling Guide
Whale2 LCD Screen Replacement Guide
whale2 FEP Flim Replacement Guide